Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

For a change-of-mind return, your item must be unused, in the same condition that you received it, and in its original packaging. The unused-condition requirement does not prevent you from reporting a damaged, defective, or incorrect item discovered after opening or testing it. You’ll also need the receipt or proof of purchase.

To start a return, you must contact us at support@GardenCoops.com. Return instructions and the return address will be provided when your return request is accepted. 

If your return review is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted and will be returned to sender.

You can always contact us for any return question at support@GardenCoops.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Custom or personalized products are not eligible for change-of-mind returns. Please contact us if a custom or personalized item arrives damaged, defective, or incorrect.

Sale items are eligible for returns under this policy. Gift cards are non-returnable.

Exchanges
Once the return is accepted, you may make a separate purchase for the new item.

Refunds
We will inspect and photograph your return’s arrival condition before approving a refund. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5–7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. 

Return shipping
Customers pay return shipping for change-of-mind returns. We cover any required return shipping for items that arrive damaged, defective, or incorrect.